For their Feel Good Christmas campaign, Highcross wanted to focus on experiences, happiness, connections and shared moments, rather than a purely shopping-based campaign. A key part of this was their immersive festive light show called Bright Christmas; this event was a great example of the free family fun that tied into the themes of the overarching Christmas campaign.

The Challenge

We were required to create and implement an advertising campaign to entice customers to the centre to experience the Bright Christmas light show. To further bolster footfall, we needed to increase awareness of the light show through a refined communications strategy, so our PR team brought their expertise to the fore.

The Solution

We created 48 assets to be used across digital, in-centre, social media and print routes to promote the event. The creative used a refined version of the ‘Feel Good’ campaign that we had already developed, using slogans such as ‘Feel good under the festive lights’ and directing people to the location of the event. We also created support assets, including signage for queues, capacity limits, competition entrance and advisory messaging. As well as creative that sat within the ‘Feel Good’ templates, we also created bespoke designs for window vinyls and emails to capture attention and create intrigue, both in and out of the centre.

To increase awareness of the event, our PR team organised an exclusive VIP launch event with local influencers and key journalistic contacts, including Lauren in Leicester, Cool as Leicester, and Be-Lavie. The event allowed the attendees to create and distribute user-generated content (UGC).

We used TikTok and Instagram to provide an ‘inside look’ at the event, which we combined with display assets to target local residents and drive the ‘fear of missing out’. We also secured primetime radio coverage through the Ady Dayman’s Breakfast Show on BBC Radio Leicester, coinciding with Ady’s Christmas light switch-on coverage. Further coverage included a dedicated feature on Leicester Live, and a follow-up press release to announce an extension to the event.

The Outcome

The campaign achieved significant reach and coverage across various channels, including a reach of 763,878 across TikTok ads, and a reach of 469,297 on Meta ads. Combined, these social ads generated 16,993 clicks. Our influencer partnerships were very effective too, with a combined reach of 57,400, and About Leicester's Instagram reel receiving 92,568 plays.

The strength of our PR coverage helped to bolster the campaign, too; securing a feature on Leicester Live and Ady Dayman's primetime show was instrumental in driving customers to the event.

Their strategic approach not only boosted footfall to the centre and contributed significantly to the success of the Bright Christmas light event, but ensured Highcross was amplified as a positive & joyful place for our visitors to spend the Christmas period. Working with Sam and the team has been fantastic, and I'm thankful for their part in making this festive season such an achievement across all channels. 

Megan Griffin, Senior Marketing Executive - Savills

By the numbers

92,568

Plays on About Leicester's Instagram

54,700

Combined local influencer reach

469,297

Meta ad reach

763,878

TikTok ad reach

16,993

Total social ad clicks

42,752

Total event attendees

The Team

Annabelle Harper

Annabelle Harper

Director

Baillie Horwood

Baillie Horwood

PR Account Manager

Ben Scothern

Ben Scothern

Senior Copywriter

Ciaran Turner

Ciaran Turner

Search Marketing Manager

Dominic Palmer

Dominic Palmer

Director

Katie Smith

Katie Smith

Senior Social Media and Content Manager

Katie Smith

Katie Smith

Senior Social Media and Content Manager

Sam Baxter

Sam Baxter

Senior Account Manager

Selina Conroy

Selina Conroy

Social Media and Content Manager